Refund Policy | MSCFUN Returns, Refunds & Cancellations

Refund & Return Policy Overview

At MSCFUN, customer satisfaction is our priority. We are committed to providing a transparent, fair, and efficient refund, return, and replacement process.

This policy explains how order cancellations, returns, refunds, and replacements are handled for all MSCFUN products.

Due to the personal nature of our products and international shipping procedures, certain restrictions apply to ensure product hygiene, safety, and smooth order processing.

Order Cancellation Policy

Customers may request an order cancellation before a tracking number has been generated.

Before shipment processing begins, eligible cancellation requests can receive a full refund.

Once a tracking number has been created, it indicates that the order has entered the international shipping process and may have already been dispatched from our fulfillment center.

After a tracking number has been generated:

• The order can no longer be cancelled as a standard cancellation.

• Any forced cancellation request will be subject to a 50% cancellation processing fee.

• Alternatively, customers may wait until the package is delivered and return the unopened package according to our return policy.

This policy exists because international shipments involve production preparation, warehouse handling, export procedures, and logistics costs that cannot always be recovered after dispatch.

To request an order cancellation, please contact:

📧 service@mscfun.com

Return Policy (15-Day Return Window)

MSCFUN accepts return requests within 15 days after the delivery date.

To be eligible for a return, all of the following conditions must be met:

• The product must be unused and in original condition

• The product must remain unopened and in original packaging

• All included accessories and packaging materials must be returned

• Proof of purchase must be provided

Due to hygiene and safety regulations, used intimate products cannot be returned.

To request a return, please contact:

📧 service@mscfun.com

Our support team will review your request and provide return instructions if approved.

Hygiene & Product Safety Policy

At MSCFUN, we take product hygiene and customer safety seriously.

Because our products are designed for personal use, we cannot accept returns or refunds for products that have been:

• Opened and used

• Washed or cleaned after use

• Damaged due to improper handling

• Missing original packaging or accessories

This policy helps us maintain strict hygiene standards and ensures that every product delivered to customers meets our quality expectations.

If your order arrives damaged, defective, or incorrect, please contact our support team with photos or videos for assistance.

Refund & Replacement Policy (Defective or Incorrect Items)

We provide refunds or replacements for eligible issues, including:

• Incorrect product received

• Wrong color or model delivered

• Manufacturing defects affecting normal use

• Product significantly different from the product description

To submit a claim, please provide:

• Order number

• Description of the issue

• Clear photos or videos showing the problem

Please send your request to:

📧 service@mscfun.com

After verification, approved refunds or replacements will be processed within 3–5 business days.

Return Shipping Cost

Customers are responsible for return shipping costs unless the return is caused by an error made by MSCFUN.

Examples include:

• Incorrect item shipped

• Manufacturing defect

• Product damaged before delivery

Customers should contact MSCFUN before sending any return package.

Unauthorized returns may not be accepted.

Refund Processing Time

Once a return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method:

• PayPal

• Credit card

• Debit card

Please allow additional processing time depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after approval, please check:

1. Your bank account or PayPal account

2. Your credit card provider’s processing status

3. Your bank transaction records

If your refund is still missing, please contact:

📧 service@mscfun.com

Our team will assist you with further investigation.

Shipping Fees & Refund Deductions

Depending on the order status, return condition, and shipping progress, the following costs may be deducted from the refund amount:

• International shipping fees

• Return shipping costs

• Handling fees

• Cancellation processing fees

The final refund amount will be confirmed after reviewing the specific order situation.

Contact Support

If you have any questions regarding cancellations, returns, refunds, or replacements, please contact our customer support team:

📧 service@mscfun.com

MSCFUN is committed to providing a professional, transparent, and customer-focused shopping experience.

Thank you for choosing MSCFUN.